Manage member services at Planet Fitness through accurate transactions, friendly communication, and reliable support throughout the club.
As a Front Desk Associate, you will help create the welcoming Planet Fitness community from the moment people enter. Your responsibilities include member check-in support, billing and contact updates, cancellations, unpaid balance collection, membership transfers, retail sales, phone assistance, and prospective member tours. You will also help maintain clean, sanitized, safe, and policy-compliant club areas.
Key Responsibilities:
- Assist members with check-in questions and concerns
- Update billing and contact information accurately
- Collect unpaid balances and transfer memberships
- Promote the Judgement Free Zone® with member support
- Address maintenance and facility concerns promptly
Requirements:
- Passion for exceptional member and guest experiences
- Integrity, kindness, patience, and respect
- Basic computer proficiency
- Must be 18 years of age or older
- Continual standing and movement throughout club shifts
Combine accurate membership services, transparent communication, and dependable club support in this Planet Fitness Front Desk Associate role.