Support end users onsite across Durham Region using troubleshooting, hardware repair, and service desk skills. Reliable vehicle travel is required.

SIMNET seeks an Onsite IT Support Analyst to keep computer systems operating effectively for end users. You will handle help requests, diagnostic tools, hardware, peripherals, Windows, Microsoft Office, and ticketing systems. Previous IT support experience is required.

Key Responsibilities:

- Provide first contact support through telephone, portal, email, and chat
- Prioritize incidents and service requests against defined SLAs
- Document decisions, actions, escalations, and final resolutions
- Deploy software and perform operating system patches
- Complete hands-on desktop, hardware, printer, and peripheral fixes

Requirements:

- College diploma or computer science university degree
- One-plus years of solid IT help desk skills
- Computer hardware and operating system experience
- Knowledge of diagnostic tools, networking, Active Directory, and Office 365
- Reliable vehicle for Durham Region client-site travel

Bring onsite troubleshooting, desktop support, communication, and documentation skills to SIMNET’s Durham Region client services.

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📌 Onsite IT Support Analyst (Whitby)
🏢 SIMNET
📍 Whitby