Apply Excel and PowerPoint data skills in Waterloo as a Winter 2027 ITSM Co-op Analyst supporting enterprise operations.

Definity’s Co-op Analyst, Incident and Issue Management placement offers practical experience with ITIL, IT Service Management, and operational data. You will extract information from platforms such as ServiceNow or Jira, identify recurring system pain points, and communicate performance metrics to IT leadership. The four-month term is designed for students building enterprise technology knowledge.

Key Responsibilities:

- Extract operational data from ITSM platforms
- Analyze trends and identify recurring system pain points
- Translate technical metrics into polished PowerPoint slides
- Track incidents and follow up with engineering teams




- Participate in release planning and deployment ticket triage

Requirements:

- Current enrollment in an accredited co-op program
- Bachelor’s studies in computer science, IT, MIS, business, or related field
- At least two undergraduate study years preferred
- Solid Excel pattern-finding skills with pivot tables and charts
- Basic ITIL knowledge or ServiceNow and Jira exposure

Use operational data, Excel, PowerPoint, and ITSM knowledge to help Definity communicate enterprise technology performance clearly.

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📌 ITSM Data Analytics Co-op Analyst (London)
🏢 Definity
📍 London