Lead customer experiences at Kotn through clientele management and omni-channel service while supporting daily retail operations and merchandising standards.

As Sales Lead, you will represent Kotn’s values and ethos in a customer-facing retail environment. You will build relationships with customers, neighbours, and communities while supporting the Market Manager. The work combines leadership, communication, customer service, and operational ownership.

Key Responsibilities:

- Perform opening, closing, and Market Manager coverage duties
- Initiate customer follow-ups and support omni-channel experiences
- Provide customized service and answer customer questions
- Process cash operations accurately and capture customer opt-ins




- Host events and activations supporting customer relationships

Requirements:

- One to two years’ leadership experience in mid-volume retail
- Previous customer service experience is required
- Experience in a clientele-based workplace is preferred
- Adaptability to changing processes and environments
- Clear written and verbal communication skills

Bring retail leadership, customer service, and relationship-building skills to Kotn’s customer-focused store experience.

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📌 Kotn Retail Sales Lead (Vancouver)
🏢 Kotn
📍 Vancouver