Deliver exceptional guest service at YYC as a part time Baggage Service Agent, coordinating delayed baggage returns with WestJet partners.

This airport customer service position supports travelers arriving with delayed or damaged baggage. You will investigate reports, communicate updates, and coordinate delivery with WestJet bases, Central Baggage Services, airlines, couriers, customs agencies, and guests. The work includes airport systems, baggage tracking, and airside processing.

Key Responsibilities:

- Answer arrivals inquiries in person and by telephone
- Initiate delayed baggage investigations and damage assessments
- Track flights, carousels, and baggage details in daily logs
- Coordinate baggage sweeps, rerouting, swaps, and bulk outs




- Manage lost item reports and found item inventory

Requirements:

- One year of airport experience is an asset
- Intermediate Microsoft Word, Excel, Outlook, and airport systems skills
- Demonstrated exceptional guest service ability
- Problem solving and de escalation skills with minimal supervision
- English reading proficiency for independent online training

Apply your guest service, investigation, and airport coordination skills to reunite travelers with baggage at YYC.

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📌 Part Time Baggage Service Agent (Calgary)
🏢 Westjet-Airline
📍 Calgary