Own complex technical issues with SQL and log analysis at Descartes, supporting business-critical transport management software for global customers.

As a Technical Support Analyst, you will investigate data, integration, and system problems through resolution. You will provide guidance to customers, colleagues, and third parties. The work also strengthens Support through mentoring, documentation, training, AI tools, and automation.

Key Responsibilities:

- Own complex customer issues from escalation through clear resolution
- Investigate data, integration, and system problems
- Use structured troubleshooting, SQL, and log analysis
- Explain causes, fixes, and next steps clearly
- Represent Support across customers and internal teams

Requirements:

- Several years supporting complex business software technically
- Strong analytical and structured troubleshooting abilities
- Independent ownership of technical issues through resolution
- Clear, confident English communication skills
- Experience coaching, mentoring, or training others

Bring technical ownership, analytical troubleshooting, and explicit communication to Descartes customer support for transport management software.

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📌 Senior Technical Support Analyst (London)
🏢 The Descartes
📍 London