Support tax software customers remotely using bilingual French and English communication, troubleshooting skills, and personalized inbound assistance from Canada.
As a seasonal Technical Customer Service Representative, you will provide tier 1 support for a financial technology brand. The temporary role focuses on diagnosing software issues, guiding customers through tasks, and explaining solutions. Paid virtual training prepares you for customer interactions and job-specific processes.
Key Responsibilities:
- Handle inbound customer phone calls with personalized support
- Diagnose and troubleshoot software and product issues
- Guide customers through software tasks and actions
- Explain products and solutions clearly
- Document interactions and maintain account information
Requirements:
- Proficiency in both French and English
- High school diploma or equivalent
- Authorization to work full time hours in Canada
- Ability to multitask between screens while assisting customers
- Completion of a pre-employment background check
Apply bilingual communication, technical troubleshooting, and customer service skills while supporting tax software users remotely across Canada.