For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity,



and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Customer Support Agent – Inbound

The Customer Support Agent – Inbound will serve as the initial customer contact for Ontario based LifeLabs customers and clients and is responsible for screening inbound calls and work to resolve customer and client inquiries (or elevate appropriately as required). This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures. Demonstrates LifeLabs Vision and Values in all activities with focus on the customer experience.

Status: Casual

Shifts: Various Shifts

Number of positions: 3

Additional information: Training will be at 6560 Kennedy Road

Start Date: 1 December 2026

This vacancy is for an existing position.

Your Responsibilities Include

- Communicates results from testing to health care providers through the means of faxing and inbound calls
- Conducting Requests for Action for additional testing on specimens




- Provides customer information to referring physicians and labs
- Escalates inquiries appropriately through systems and/or leadership
- Responds to routine inquiries from clients or customers, ensuring follow-ups are completed
- Receives and follows-up on requests for physician consultations
- Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company
- Observe all safety and security policies
- Maintain knowledge of safety/WHMIS and TDG procedures
- Assists in problem solving related to workflow and workstation organization and provides input, as required, at team meetings
- Adheres to corporate health, safety, and security policies
- Be flexible in performing responsibilities in line with customer support initiatives and business needs
- May assist with training and orientation of new staff

What You Will Bring To The Role

- High School Diploma or equivalent
- Understanding of medical terminology and/or completion of a medical terminology course an asset
- Ability to work in a quick-paced environment with changing priorities
- Strong verbal & written communication and interpersonal skills.
- Must be comfortable with PC based technology, keyboarding and navigating through the applications required to source information.
- Computer skills with a minimum 37 wpm.
- Excellent problem-solving skills.
- Team player as well as the ability

📌 Customer Support Agent (Mississauga)
🏢 LifeLabs Medical Laboratory Services
📍 Mississauga