Benefits:
Competitive salary Dental insurance Versatile schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Office Coordinator – Bilingual (English & French) Assisting Hands Home Care Ottawa | Ottawa, Ontario Employment Type: Full-Time, Permanent

Location:
Ottawa, Ontario Industry: Home Care / Healthcare / Community Services Annual

Salary:
$43,680–$51,870 CAD (equivalent to $24.00–$28.50 per hour, based on 35 hours per week) Anticipated Start Date: February 1, 2027 Application Deadline: November 30, 2026 Work Schedule: 35 hours per week, with flexibility for occasional evenings and weekends Language Requirement: Bilingual – English and French (Mandatory) Reporting To: Director of Operations Probationary Period: Three Months About Assisting Hands Home Care Ottawa At Assisting Hands Home Care Ottawa, we believe everyone deserves compassionate, dependable, and personalized care that enables them to live with dignity, independence, and confidence. We provide non‐medical home care services to seniors, individuals living with disabilities, and families requiring additional support in their homes and communities. Our services include personal care, companionship, respite care, dementia support, meal preparation, light housekeeping, mobility assistance, and accompaniment to appointments and community activities. As our organization continues to grow, we are looking for an experienced, resourceful, and compassionate Office Coordinator who can help strengthen our operations, support our caregivers, and ensure a positive experience for the clients and families we serve. If you enjoy solving problems, coordinating people, working in a fast‐paced healthcare environment, and making a meaningful difference in your community,



we would love to hear from you.

About the Role
The Office Coordinator plays an important role in ensuring the smooth operation of our home care services. This is a hands‐on, cross‐functional position combining caregiver scheduling, office administration, client coordination, employee support, community engagement, and occasional direct caregiving. You will serve as a central point of communication between caregivers, clients, families, and management. A key responsibility of this position is ensuring continuity of care by proactively addressing scheduling changes, caregiver absences, and unexpected staffing challenges. Because uninterrupted care is essential to our clients, the successful candidate must also be willing and qualified to provide direct caregiving support when a scheduled caregiver becomes unavailable and no suitable replacement can be secured. This position is ideal for someone with experience in healthcare coordination or home care operations who enjoys both administrative responsibilities and meaningful, hands‐on client support.

Key Responsibilities
1. Caregiver Scheduling and Coordination Develop, coordinate, and maintain accurate caregiver and client schedules. Match caregivers with clients based on care requirements, qualifications, availability, location, language preferences, and continuity of care.



Monitor daily and weekly schedules to identify staffing gaps and potential conflicts. Respond promptly to caregiver absences, cancellations, and last‐minute scheduling changes. Coordinate replacement caregivers to minimize disruptions to client services. Communicate schedule changes clearly and promptly to caregivers, clients, families, and management. Track caregiver availability, vacation requests, and other scheduling updates. Maintain accurate records in the organization's care management and scheduling systems. Escalate unresolved staffing or client‐care concerns to management. 2. Emergency Caregiver Coverage and Continuity of Care As part of this cross‐functional role, the Office Coordinator must be prepared to provide direct caregiving support when operational needs require it. Responsibilities include: Respond to urgent caregiver call‐ins, no‐shows, and unexpected cancellations. Explore available staffing alternatives and coordinate appropriate replacement coverage. Personally cover a scheduled caregiving shift when reasonable efforts to secure a qualified replacement have been unsuccessful, provided the assignment is within your training, qualifications, and authorized scope of duties. Provide non‐medical care services, which may include: Personal care and assistance with daily living activities. Companionship and social engagement. Meal preparation and light housekeeping. Mobility assistance and support with established daily routines. Other authorized services outlined in the client's care plan. Follow established care plans, organizational policies, and safety procedures. Document care provided and communicate relevant observations or concerns. Notify management of emergency coverage arrangements and a

📌 Office Support Supervisor (Quebec City)
🏢 Assisting Hands Home Care
📍 Quebec City