4Capital is a rapidly growing Canadian commercial real estate capital advisory firm specializing in tailored financing solutions for real estate investors and developers. With over $1 billion in originated financing, we work with institutional and private lenders across Canada to arrange CMHC-insured, conventional, construction, bridge, and term financing. Our team is committed to delivering exceptional client service, maintaining strong relationships, and providing innovative financing solutions in a collaborative, fast-paced setting. We are seeking a highly organized, detail-oriented, and proactive Mortgage Administrator to join our growing team in Kitchener. This position plays an important role in supporting our mortgage professionals and clients through the financing process, with a primary focus on client onboarding, mortgage documentation, file administration, and ongoing client communication. You will work directly with our clients, mortgage originators, underwriting team, and Managing Partners to help ensure a seamless and professional client experience. While previous mortgage or real estate experience is an asset, we welcome candidates with strong backgrounds in administrative support, legal administration, banking, and professional client services. Coordinate new client onboarding and assist with mortgage application requirements. Request, collect, organize, and maintain client financial, corporate, and property documentation. Prepare and maintain client files, document checklists, and administrative records. Ensure mortgage documentation is properly organized and accessible to the appropriate team members. Assist with preparing and distributing mortgage-related forms, correspondence, and client packages.



Maintain professional and responsive communication with clients by phone and email. Proactively follow up with clients to ensure outstanding documentation and administrative requirements are completed. Coordinate communication between clients, mortgage professionals, and other transaction stakeholders. Assist with providing routine updates and ensuring clients understand the next steps throughout the financing process. Mortgage & Office Administration Open, maintain, and update mortgage files within internal systems and CRM platforms. Monitor outstanding administrative tasks, document requests, and important deadlines. Schedule client meetings, internal appointments, and calls for mortgage professionals and Managing Partners. Prepare routine correspondence, internal summaries, checklists, and administrative documents. Maintain organized digital records and ensure client information accurately recorded. Manage incoming inquiries, correspondence, and general office communications. Provide general administrative and operational support to the team as required. Work closely with mortgage originators and underwriters to ensure required information is collected and files are ready for review. Assist in improving administrative procedures, document collection processes, and client onboarding workflows. Support Managing Partners with scheduling, communications, and day-to-day administrative requirements.



Provide additional administrative assistance as required. Minimum 2 years of experience in an administrative, office support, client service, or related professional role. Strong written and verbal communication skills, including a confident and professional telephone manner. Proficiency in Microsoft Office, including Outlook, Word, and Excel. Strong follow-through and the ability to work independently with minimal supervision. Comfortable working with digital documents, CRM platforms, and administrative software. Ability to handle confidential financial and personal information with discretion. Previous experience in mortgage administration, real estate, banking, financial services, or legal administration. Experience as a legal assistant, law clerk, administrative assistant, or office administrator. Familiarity with mortgage applications, financial documentation, or client onboarding procedures. Experience using CRM systems and digital document management platforms. Previous mortgage experience is an asset but is not required. Extended health, dental, vision, and travel insurance. Hands-on exposure to commercial real estate financing and experienced mortgage professionals. Opportunities to develop professionally within a growing commercial mortgage firm. Workplace

Benefits:
On-site gym, on-site parking, and paid time off. We're looking for someone who takes pride in their work, enjoys helping clients, and understands the importance of organization, accuracy, and timely communication. Most importantly, we're looking for someone who takes ownership of their responsibilities and helps ensure our clients and mortgage team are consistently supported.

📌 Courtier / Prêt immobilier / Mortgage broker (H/F) (Kitchener)
🏢 4Capital | Commercial Mortgage Experts
📍 Kitchener