Support Canadian patients for Hims & Hers in Montreal through empathetic email and chat communication. Follow a structured hybrid schedule with weekend work from home.

As a Patient Support Associate, you will provide accurate, patient-focused assistance across Canada. You will work with Support and Operations teams in a telehealth environment. The position involves customer service platforms, product knowledge, and communication that builds patient trust.

Key Responsibilities:

- Respond to patient requests through email and chat
- Navigate customer service platforms and support tools
- Become knowledgeable about Hims & Hers products
- Contribute to patient experience goals and KPIs
- Improve patient journeys with CX leadership

Requirements:

- At least one year of customer-facing experience
- Native English fluency with strong communication skills
- Accuracy and attention to detail in documentation
- Availability for weekends, evenings, and holidays
- Professional French proficiency preferred, not required

Bring empathetic communication, customer service, and telehealth support skills to Hims & Hers patients across Canada.

📌 Patient Support Specialist Montreal
🏢 SportsTechJobs
📍 Montreal