We are seeking a proactive and motivated Junior Systems Administrator/Operations Support Specialist for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a vital systems administration, IT infrastructure operations, and technical support capacity, specializing in maintaining day-to-day computer systems, managing user access, and ensuring optimal platform availability.

Operating fully onsite in Toronto, you will deliver Level 1 and Level 2 technical support across enterprise workstations, servers, and network infrastructure. You will manage user accounts, implement software deployments and patches, troubleshoot hardware and connectivity issues, and support cloud identity administration across Microsoft Azure, Microsoft 365, and Microsoft Entra ID. This position demands a dependable IT support and systems professional with solid foundational knowledge in Windows Server, Active Directory, virtualization, and cybersecurity hygiene who is committed to delivering exceptional customer service and resolving technical incidents within fast-paced operational environments.

Location: Toronto, ON

Assignment Type: Onsite (5 days per week)

Contract Duration: 11-month contract (with potential for extension)

Advantages

- Modern Infrastructure Breadth: Hands-on experience across Windows Server, VMware/Hyper-V, Microsoft 365, and Microsoft Entra ID.
- Full-Spectrum Operations: Build expertise across user provisioning, patch management, ITSM processes, and network troubleshooting.
- Professional Growth: Accelerate your career within a large, structured enterprise IT workplace.
- Long-Term Contract: Secure an 11-month contract with strong potential for extension.

Responsibilities





- Provide day-to-day systems administration, operational support, and infrastructure maintenance across servers, workstations, and network hardware.
- Perform user account provisioning, de-provisioning, profile configurations, and access management within Active Directory and Microsoft Entra ID.
- Deploy operating system updates, software upgrades, and security patches to servers and endpoints following established change management procedures.
- Troubleshoot hardware failures, software faults, system performance bottlenecks, and network connectivity issues using structured diagnostic methods.
- Deliver Level 1 and Level 2 technical support, logging, prioritizing, and resolving incidents and service requests within defined SLAs.
- Monitor system resource utilization, workload performance trends, and backups to ensure continuous system availability and data integrity.
- Support enterprise infrastructure services, including print servers, shared storage/file servers, and virtualization platforms (VMware or Hyper-V).
- Implement cybersecurity operational controls, including endpoint protection updates, account security reviews, and vulnerability remediations.
- Utilize basic scripting (e.g., PowerShell, batch files) to automate repetitive administrative tasks and routine maintenance workflows.




- Coordinate incident escalation and technical resolution activities with senior engineering teams and third‑party technology vendors.
- Maintain clear and accurate technical documentation, standard operating runbooks, system inventories, and knowledge base articles.
- Follow IT Service Management (ITSM) workflows for incident, problem, and change requests using tools such as ServiceNow or Remedy.

Qualifications

Core Technical & Systems Administration Requirements

- Diagnostic & Troubleshooting Skills: Proven ability to troubleshoot hardware, operating systems, software packages, network connectivity, and system performance issues using structured diagnostic methodologies.
- Systems Administration & Identity: Working knowledge of Microsoft Windows Server administration, Active Directory, Group Policy (GPO), DNS, DHCP, and account management.
- Cloud & Modern Workplace Fundamentals: Understanding of cloud technologies and administration, specifically Microsoft Azure, Microsoft 365, and Microsoft Entra ID (Azure AD).
- Cybersecurity Hygiene: Solid understanding of cybersecurity best practices, including endpoint security, patch management, access control, and vulnerability remediation.
- Enterprise Infrastructure: Familiarity with supporting virtualization environments (VMware or Hyper‑V), enterprise file/print services, and endpoint management solutions.
- Networking Fundamentals: Practical understanding of networking principles, including TCP/IP, subnets, VPNs, basic switch/router connectivity, and firewalls.
- ITSM Processes: Exposure to IT Service Management processes (incident, change, request fulfillment) using enterprise ticketing platforms like ServiceNow, Remedy,

📌 Junior Systems Administrator/Operations Support Specialist (Toronto)
🏢 randstad canada
📍 Toronto