About the Role

Our client, a national retail chain known for its quality products and exceptional customer service, is seeking a highly motivated and experienced Senior Retail Operations Manager to oversee operations remotely and provide strategic direction for their stores, with a focus on ensuring efficiency and excellence across their network, including Kimberley. This role is vital for optimizing store performance, managing resources, and implementing best practices in operational efficiency. The ideal candidate will have a deep understanding of retail operations, strong leadership capabilities, and a proven ability to drive positive change in a distributed workplace. This is an excellent opportunity to influence the operational success of a major retail brand from a remote work setting.

Key Responsibilities

- Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction across all retail locations.
- Oversee daily operations, ensuring compliance with company policies, procedures, and standards.
- Manage inventory control, supply chain logistics, and stock management processes to minimize loss and optimize stock levels.
- Implement and monitor key performance indicators (KPIs) for store operations, analyzing data to identify areas for improvement.
- Lead and mentor a team of regional and store managers, fostering a culture of performance and accountability.
- Drive initiatives related to store compliance, safety, security, and loss prevention.
- Collaborate with cross-functional departments (e.g., merchandising, marketing, HR) to align operational goals with overall business objectives.




- Identify opportunities for operational improvements and implement innovative solutions.
- Conduct regular operational reviews and provide actionable recommendations to senior leadership.
- Ensure seamless integration of new technologies and systems within store operations.

Requirements

- Minimum of 7 years of experience in retail operations management, with a significant portion in a senior or multi-unit leadership role.
- Proven track record of successfully managing complex retail operations and driving significant improvements in efficiency and profitability.
- Strong understanding of inventory management, supply chain, loss prevention, and operational best practices.
- Excellent leadership, team management, and motivational skills.
- Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting.
- Experience with retail management software and ERP systems.
- Ability to develop and implement strategic operational plans.
- Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in project management.
- Bachelor's degree in Business Administration, Management, or a related field.

Benefits

This remote position offers a competitive salary, performance-based bonuses, and a comprehensive perks package including health, retirement, and paid time off. Enjoy the flexibility of working from home while playing a crucial role in shaping the operational future of our company. Our client provides opportunities for continuous learning, professional development, and career advancement within a leading retail organization.

📌 Senior Retail Operations Manager (Kimberley)
🏢 Placements24
📍 Kimberley