Own client retention and expansion for Blacksmith Agency, using account management and clear communication remotely across the USA or Canada.

As Strategic Account Manager, you manage an established book of recurring agency clients. You keep clients, renew relationships, and identify expansion opportunities. You work with strategists and delivery teams so clients receive one transparent voice.

Key Responsibilities:

- Own retention across an established recurring client book
- Monitor accounts and identify early signs of drift
- Find and sell additional projects within client accounts
- Carry a seven-figure annual retention and upsell quota
- Coordinate strategists and delivery teams around client communication

Requirements:

- Agency account management experience is required
- Experience in marketing, digital, creative, or advertising agencies
- Proven record of retaining clients and selling additional work
- Comfort carrying a quota
- Clear, calm communication with senior client stakeholders

Bring agency account management, retention, upselling, and senior stakeholder communication to Blacksmith Agency’s remote client portfolio.

📌 Strategic Agency Account Manager (Vancouver)
🏢 Blacksmith Agency
📍 Vancouver