Are youan experienced fitness leader with a passion for developing high-performingteams, driving business growth, and delivering exceptional member experiences?.The JCC is seeking a strategic and results-driven Personal Training Manager(Multi-Campus) to lead the growth and operational success of our PersonalTraining department across the Schwartz/Reisman Centre and Prosserman JCC.

Thissenior leadership role focuses on driving revenue, expanding Personal Trainingservices, strengthening client retention, and leading the recruitment,coaching, and development of Personal Trainers. Working closely with Fitnessleadership, the successful candidate will enhance member engagement, optimizedepartmental performance, and support sustainable growth across both campuses.

Job Type Full-time

Department Fitness & Wellness

Location Sherman and Vaughan Campus

Wage $65,000–$75,000 annually, plus additional performance-based bonuses

Application Deadline November 20, 2026

Who we are

The Jewish Community Centre (JCC) is more than just a workplace—it’s a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more. With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually

Responsibilities

What you'll do

Strategic Leadership & Business Growth

- Lead the strategic growth and operational performance of Personal Training services across both JCC campuses.




- Develop and implement strategies to increase revenue, client acquisition, program participation, and long-term retention.
- Monitor key performance indicators (KPIs), including sales conversion, FitStart engagement, trainer productivity, and departmental performance.
- Identify opportunities for program expansion, service improvements, and sustainable business growth.

Team Leadership, Recruitment & Development

- Oversee the recruitment, onboarding, coaching, performance management, and retention of Personal Trainers across both locations.
- Build and lead a high-performing team focused on accountability, collaboration, professional development, and exceptional service.
- Provide ongoing mentorship, performance evaluations, and development opportunities to strengthen trainer effectiveness and engagement.
- Foster a positive and inclusive team culture that supports employee growth and retention.
- Oversee the FitStart onboarding experience, ensuring consistent service delivery and robust conversion into Personal Training services.
- Develop strategies to increase lead generation, Personal Training sales, member engagement, and client retention.
- Collaborate with Membership and Fitness teams to strengthen referral opportunities and enhance the overall member journey.




- Ensure exceptional customer service standards and effectively address escalated member concerns.

Operational Excellence & Performance Management

- Oversee daily Personal Training operations across both campuses, including scheduling, resource allocation, and service delivery.
- Analyze departmental performance, prepare reports, and provide recommendations to support business objectives.
- Manage departmental administrative processes, including payroll approvals, contracts, operational systems, and reporting.
- Maintain consistent operational standards, safety practices, and compliance with organizational policies.

Collaboration, Marketing & Community Engagement

- Partner with Fitness, Membership, Marketing, and other departments to support Personal Training growth and member engagement.
- Lead and support promotional initiatives, fitness events, FitStart and Spark trial activations to drive participation and sales.
- Collaborate with internal stakeholders on strategic initiatives that enhance the overall JCC member experience.

Requirements

What you bring

- Minimum 2–3 years of management experience leading a large Personal Training department, fitness operation, or comparable multi-trainer environment.
- Proven experience recruiting, coaching, developing, and managing teams of Personal Trainers or fitness professionals.
- Strong understanding of Personal Training business operations, including sales performance, revenue generation, client conversion, retention, and trainer productivity.
- Demonstrated success developing business growth strategies, monitoring KPIs, and using performance data to drive results.
- Recognized Personal Training certification from an accredited fi

📌 Personal Training Manager (Toronto)
🏢 Schwartz Reisman Centre
📍 Toronto