Career Opportunities: Senior Analyst - English, French, Microsoft Windows (185618)

Requisition ID185618-Posted11/05/2026

Required Qualifications:

- Bachelor’s degree preferred.
- Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies:
- Windows 10 Operating System advanced troubleshooting;
- Proficient using Windows registry;
- MDM and Mobile Web Apps, iOS, etc.;
- General knowledge of Microsoft Intune;
- Microsoft Office 365 advanced troubleshooting and license issues;
- Experience with Windows Active Directory;
- Virtual Desktop (“VDI”) configuration and troubleshooting;
- Virtual Private Network (“VPN”) configuration and troubleshooting;
- Experience with ServiceNow or similar ticketing system;
- Experience resolving issues remotely using Remote Desktop or similar tool.

- Strong customer service skills.
- General IT knowledge / troubleshooting skills.
- Experience in desktop and notebook hardware, operating systems and desktop software.
- Demonstrates strong analytical and problem-solving skills.
- Ability to work as part of a large global team, collaborating with peers to find solutions.
- Ability to work at a fast pace, making decisions and working towards resolution of an issue.
- Robust written and verbal communication skills.

Preferred Qualifications:

- Support Certifications, desired:
- CompTIA A+





Key Responsibilities

Required Qualifications:

- Bachelor’s degree preferred.
- Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies:
- Windows 10 Operating System advanced troubleshooting;
- Proficient using Windows registry;
- MDM and Mobile Web Apps, iOS, etc.;
- General knowledge of Microsoft Intune;
- Microsoft Office 365 advanced troubleshooting and license issues;
- Experience with Windows Active Directory;
- Virtual Desktop (“VDI”) configuration and troubleshooting;
- Virtual Private Network (“VPN”) configuration and troubleshooting;
- Experience with ServiceNow or similar ticketing system;
- Experience resolving issues remotely using Remote Desktop or similar tool.

- Strong customer service skills.
- General IT knowledge / troubleshooting skills.
- Experience in desktop and notebook hardware, operating systems and desktop software.
- Demonstrates strong analytical and problem-solving skills.
- Ability to work as part of a large global team, collaborating with peers to find solutions.
- Ability to work at a fast pace, making decisions and working towards resolution of an issue.
- Strong written and verbal communication skills.

Preferred Qualifications:

- Support Certifications, desired:
- CompTIA A+

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