Own client retention and expansion at Blacksmith Agency while managing paid media, SEO, CRO, and web accounts remotely. This full-time role serves USA or Canada.

As Client Services Manager, you manage an established book of recurring agency clients. You protect relationships, renew accounts, and identify additional projects. Success includes carrying a seven-figure annual quota across retention and upsells while coordinating with strategists and delivery teams.

Key Responsibilities:

- Own retention across an established recurring client book
- Monitor relationships, renewals, and early account warnings
- Find and sell expansion projects within client accounts
- Carry a seven-figure annual retention and upsell quota




- Coordinate teams so clients hear one transparent voice

Requirements:

- Agency account management experience is required
- Experience in marketing, digital, creative, or advertising agencies
- Record of retaining clients and selling additional work
- Numbers demonstrating previous client retention and sales performance
- Comfort carrying a quota and communicating with senior stakeholders

Apply your agency account management, retention, upselling, and communication expertise to Blacksmith Agency’s remote client portfolio.

📌 Remote Agency Client Services Manager (Halifax Regional Municipality)
🏢 Blacksmith Agency
📍 Halifax Regional Municipality