Client: Ministry of Public and Business Service Delivery and Procurement – RQ11735

We are seeking an experienced Senior Business Analyst with strong expertise in business analysis, stakeholder engagement, organizational change management, training development, and digital transformation initiatives. The ideal candidate will have experience working with multiple ministries, diverse stakeholder groups, operational teams, and subject-matter experts to assess existing training practices and support the transition to new training and operating models. The successful candidate will lead requirements gathering, facilitate workshops, document current-state and future-state processes, assess business impacts and organizational readiness, develop transition strategies, and create and deliver comprehensive training and operational documentation. This role requires excellent communication, analytical, facilitation, and problem-solving skills, with a strong focus on stakeholder understanding, successful implementation, and sustained adoption.

Role Snapshot

- Job Title: RQ11735 – Business Analyst – Senior
- Client: Ministry of Public and Business Service Delivery and Procurement
- Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario, Canada
- Work Arrangement: Onsite – 5 Days per Week
- Estimated Start Date: November 9, 2026
- Estimated End Date: September 28, 2027
- Business Days: 225.00
- Extension: Probable after the initial mandate
- Hours: 7.25 hours per day
- Security Level: No Clearance Required

Must Have

- Experience leading analysis for large-scale digital initiatives.
- Experience documenting requirements, user stories, process models, business rules, and acceptance criteria.




- Experience assessing services for integration with shared platforms and reusable capabilities.
- Experience working in Agile or hybrid teams and supporting backlog, testing, release, and implementation activities.
- Experience coordinating deliverables across business and technical teams.

Description

The Senior Business Analyst partners with multiple ministry stakeholders, program areas, subject-matter experts, operational teams, and project leads to assess current training practices and support the transition to a new training and operating model.

The role combines senior business analysis, facilitation, training development, communications, and change-management expertise to turn diverse and sometimes ambiguous stakeholder input into a practical path forward.

The Senior Business Analyst documents current-state processes and pain points, assesses impacts and readiness, develops transition and adoption approaches, and prepares explicit recommendations for leadership.

The role creates and delivers high-quality training and operational documentation, supports knowledge transfer and post-implementation adoption, and monitors feedback and outcomes to improve the model over time.

Success is measured not only by completion of project deliverables, but by stakeholder understanding, sustained adoption,



and the ability of ministry teams to operate effectively under the new model.

Experience

- Experience leading business analysis, organizational change, training, or transformation activities across multiple ministries, programs, or complex stakeholder groups.
- Experience engaging executives, managers, subject-matter experts, operational staff, and end users to understand current practices, challenges, business needs, and readiness for change.
- Experience facilitating workshops, discovery sessions, interviews, working groups, and decision-making discussions that build consensus and produce actionable outcomes.
- Experience documenting and analysing current-state training processes, workflows, roles, pain points, gaps, and dependencies.
- Experience assessing business impacts, stakeholder impacts, risks, dependencies, readiness, and barriers to adoption.
- Experience developing future-state processes, transition plans, implementation roadmaps, change strategies, adoption measures, and mitigation approaches.
- Experience creating training curricula, presentation materials, facilitator guides, user guides, reference documents, process maps, job aids, frequently asked questions, and standard operating procedures.
- Experience translating complex processes, policies, and technical information into clear, concise, user-friendly content for different audiences.
- Experience delivering instructor-led or virtual training, demonstrations, knowledge-transfer sessions, coaching, and train-the-trainer activities.
- Experience providing post-implementation support, gathering feedback, troubleshooting adoption issues, and improving training content and delivery methods.

📌 – Business Analyst – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto