Senior Clinical Account Specialist Ottawa

Senior Clinical Account Specialist Ottawa

11 Nov
|
Johnson & Johnson
|
Ottawa

11 Nov

Johnson & Johnson

Ottawa

MedTech Sales Technical Sales
- MedTech (Commission) All Job Posting Locations: We are currently recruiting for a Senior Clinical Account Specialist based in Ontario to cover the Ottawa (ON) and Kingston (ON) territories. We are committed to advancing the diagnosis and treatment of cardiac arrhythmias through innovative technologies, clinical expertise and meaningful partnerships with healthcare professionals. Senior Clinical Account Specialist The Senior Clinical Account Specialist plays an important role in this mission by providing advanced clinical and technical expertise, supporting healthcare professionals during electrophysiology procedures and helping customers successfully adopt and optimize J&J; MedTech Electrophysiology technologies. Advanced Clinical & Procedural Support Provide expert clinical and technical support to physicians and healthcare professionals on the safe and effective use of the Provide advanced procedural support across a broad range of cardiac arrhythmias and complex electrophysiology procedures. J&J; MedTech Electrophysiology product portfolio , including three-dimensional mapping, diagnostic and ablation catheters, intracardiac echocardiography (ICE) catheters, and radiofrequency (RF) and pulsed field ablation (PFA) technologies. Support customers in optimizing mapping, ablation and procedural workflows based on clinical needs and appropriate product utilization. Anticipate, troubleshoot and resolve clinical, technical and equipment-related issues to support efficient procedures and a high-quality customer experience. Maintain focus and provide continuous clinical and technical support throughout live cardiac procedures in electrophysiology laboratory and operating room environments.



Customer Partnership & Account Leadership Serve as a key clinical point of contact for assigned hospital accounts and develop trusted relationships with electrophysiologists, nurses, technologists and other healthcare professionals. Develop a deep understanding of customer needs, clinical workflows and account priorities to provide relevant clinical and technical solutions. Deliver customer education, clinical in-services, product training and presentations to new and existing customers. Support equipment troubleshooting, inventory-related activities and other clinical account requirements as appropriate. Partner closely with the Product Specialist and broader field team to manage account relationships strategically and support business and market share growth objectives. Identify clinical opportunities within customer accounts and collaborate with commercial partners to support appropriate technology adoption and utilization. Represent J&J; MedTech Electrophysiology professionally with customers and at relevant educational programs, conferences and industry events. Serve as a senior clinical and technical resource for Clinical Account Specialists and other members of the field organization. Mentor and coach Associate Clinical Account Specialists and Clinical Account Specialists to strengthen clinical knowledge, technical competency, procedural confidence and troubleshooting skills. Support onboarding, field training, clinical competency development and continuing education initiatives.



Collaborate with Clinical Team Managers and other field leaders to identify opportunities for clinical development and knowledge sharing across the team. Play a key role in the successful introduction, implementation and adoption of new J&J; MedTech Electrophysiology technologies. Support new technology launches through advanced case coverage, customer education, presentations, Hands-on training and field support. Gather and communicate meaningful physician and customer feedback to appropriate internal partners. Collaborate with Sales, Marketing, Skilled Education, Commercial Education and other cross-functional stakeholders to support effective technology adoption. Demonstrate leadership in helping customers integrate new technologies into clinical workflows. Work collaboratively with Product Specialists and field leadership to support territory and account objectives. Combine strong clinical expertise with an understanding of customer and business needs to identify opportunities for growth. Communicate customer insights, clinical trends and opportunities to appropriate cross-functional partners. Support customer engagement initiatives that demonstrate the clinical and procedural value of J&J; MedTech Electrophysiology technologies. Maintain strong working relationships across Clinical, Sales, Marketing, Professional Education and other internal teams. Health Sciences, Biomedical Engineering, Engineering, Business or a related discipline , or a Cardiology Technologist diploma . 5 years of relevant clinical, technical, research or medical device experience , preferably within a patient-care, hospital or electrophysiology environment. Strong knowledge of cardiac electrophysiology, including arrhythmia m

📌 Senior Clinical Account Specialist Ottawa
🏢 Johnson & Johnson
📍 Ottawa

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