Lead exceptional guest service at Fairmont Chateau Lake Louise as an Assistant Spa Manager supporting daily operations and team development. This Banff role offers a hospitality setting.
The Assistant Spa Manager works closely with the Spa Director to maintain service quality, operational excellence, and professional standards. Responsibilities include overseeing guest flow, coaching colleagues, supporting revenue performance, and maintaining accurate administrative records. The role also contributes to training, scheduling, inventory, payroll, and safety compliance.
Key Responsibilities:
- Lead daily spa operations and uphold service standards
- Oversee reception, bookings, check-in, and guest flow
- Coach colleagues toward Forbes and LQA service excellence
- Support treatment bookings, upselling,
and retail performance
- Review revenue reports, schedules, inventory, and payroll records
Requirements:
- Proven supervisory or management leadership experience
- Exceptional interpersonal, decision-making, and problem-solving abilities
- Microsoft Office proficiency; Opera PMS and Book4Time familiarity beneficial
- Robust written and verbal English communication skills
- Ability to stand, walk, and lift trays
Bring spa operations, luxury service, coaching, and administrative strengths to support Fairmont standards in Banff National Park.