Position: Customer Service Representative, Ingredients

Location: Vaudreuil-Dorion, Quebec

Status: Full time, permanent (1)

Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office.

Do you have a strong background in raw materials distribution and are you committed to customer excellence? Tired of being stuck in traffic on your way to Montreal? Our Ingredients (Food) team is currently looking for a proactive and detail-oriented individual to join our Customer Service team in Vaudreuil-Dorion, Quebec

We are currently seeking a Customer Service Representative (Generalist) to support our customer service and commercial teams in our Food & Ingredients Division As a Customer Service Representative (Generalist), you will play a key role in delivering outstanding customer service by communicating effectively with clients, processing and managing product orders, and ensuring rigorous follow-ups.

You will be responsible for building strong relationships with your fellow representatives, clients and the sales team to ensure smooth service delivery and optimal customer satisfaction This role requires strong digital skills, and knowledge of the Manufacturing and/or distribution of ingredients would be a significant asset.

This is a highly collaborative position within a dynamic, solution-oriented environment. We are looking for someone with a positive and professional attitude. Your motivation, enthusiasm, and experience in distribution or manufacturing will be valuable assets to our team.

At Quadra, we put people first so that together, we can reimagine the possibilities.

When you join Quadra,



you'll be part of a 50+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies for over 21 years and certified as a Great Place to Work®.

What would be your main responsibilities as Customer Service Representative?

Product Order Management:

- Stepping into existing territories as seamless coverage to maintain an excellent service level with customers and the commercial team, and assisting with the team’s workload when not assigned specific coverage
- Accurately process and manage customer orders in JD Edwards system, ensuring data integrity throughout the order lifecycle
- Monitor and track order status, ensuring timely and accurate updates to customers
- Review and validate purchase order information to ensure compliance with company policies and customer contracts
- Regularly coordinate with logistics, operations (warehouse), and purchasing teams to ensure alignment between customer expectations and operational capabilities (e.g., delivery, goods receipt, quality, etc.)




- Collaborate with the Corporate Quality team to provide and follow up to customers with their requested products documentation (audits, certificates, forms, etc.)
- Maintain regular communication with customers to ensure service quality and satisfaction with goods received
- Collaborate with the Finance team to ensure invoicing tracking (taxes, prices, etc.) as well as payment/credit/receivables.

Customer Relations / Sales Support:

- Use Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is updated daily
- Respond promptly to resolve customer inquiries and requests quickly and efficiently
- Manage customers account maintenance activities (in Salesforce), ensuring records are accurate and aligned with client needs
- Collaborate with the commercial team to resolve any customer issues, ensuring smooth communication across departments
- Provide product recommendations and information to help clients make informed purchasing decisions
- Provide detailed feedback to internal team about recurring customer issues or suggestions for improvements.

Other :

- Attend training sessions, team meetings, sales/customers meetings to stay aligned with company’s objectives and vision
- Meet or exceed performance metrics such as “No errors’’ in shipments, etc.
- Review and interpret weekly and monthly reports to identify trends and areas for improvement

Qualities and Attributes we are looking for:

- Curiosity and eagerness to understand products, manufacturing processes, technical constraints, etc.
- Strong work ethic and drive to succeed, with essential traits such as compassion,

📌 Customer Service Representative, Ingredients (Canada)
🏢 Quadra Group
📍 Canada