Manage customer orders for John Crane’s mechanical products using order coordination, drawing interpretation, and delivery follow-up. The position is full time.

As an Order Management Coordinator, you will ensure complete order management from customer requirements through delivery commitments. You will coordinate with Engineering, Purchasing, Assembly, Manufacturing, and Invoicing while addressing delays appropriately. The role includes rotating off-hours on-call coverage and customer communication.

Key Responsibilities:

- Ensure delivery commitments are met through complete order management
- Take appropriate action when delivery delays occur
- Communicate with customers and outside sales representatives
- Compile bills of materials from drawings
- Provide reliable rotating off-hours on-call coverage

Requirements:

- Two years of manufacturing customer service experience
- Order creation and processing experience
- Ability to read detailed technical drawings
- Ability to utilize measuring instruments
- Familiarity with AS400 or SAP is beneficial

Bring order fulfillment, technical drawing, communication, and delivery coordination skills to John Crane’s manufacturing customer support work.

📌 Order Fulfillment Specialist Mechanical Products (Canada)
🏢 Smiths Group
📍 Canada