Lead deposits, billing, and commissions in a hybrid Waterloo, Ontario management role requiring financial oversight and team leadership.

Reporting to the Director, Sponsor Financial Services, this Manager leads two operational teams at Manulife. The position oversees premium allocation, billing, receivables, commissions, controls, and financial exceptions. Success requires stakeholder collaboration, KPI management, and continuous improvement across Sponsor Financial Services.

Key Responsibilities:

- Lead accurate sponsor premium allocation and billing administration
- Ensure commissions are calculated, validated, and paid accurately
- Manage suspense accounts, unallocated funds, and aged exceptions
- Maintain controls supporting billing, deposits, and commission integrity
- Report KPIs, SLAs, risks,



and operational improvement opportunities

Requirements:

- Bachelor’s degree in finance, commerce, business, accounting, or related discipline
- Three to five years’ progressive financial operations leadership experience
- Experience leading multiple teams and developing high-performing employees
- Robust analytical, problem-solving, and decision-making capabilities
- Excellent stakeholder management, communication, and influencing skills

Bring financial operations leadership, control expertise, and process improvement experience to Manulife’s deposits, billing, and commissions functions.

📌 Financial Operations Manager Deposits Billing (Canada)
🏢 Manulife
📍 Canada