# (工作内推)科技公司IT Support Specialist 薪资面议 App电话联系信息概要职业分类:专业技术招聘人数:2上班日期:立即职位概况:专业技术
- 全职
- 长期工
- 白班
- 英语/国语工作地点:万锦语言要求:英语流利 国语流利补充信息:需要工作签证 欢迎学生 可提供工作证明联系人:Cindy详细介绍有意者请发简历到以下邮箱: 电话: Cindy微信:S2Customercare(欢迎新移民,留学生持工签人士,配偶工签,有意向人士与我们联系。所有内推的工作,都会安排简历修改,面试培训,通过connection帮你跳过初筛,让简历直达Hiring Manager手中)ResponsibilitiesServe as the first point of contact for IT support requests received by phone, email, chat, and self-service portals.
Respond to incidents and service requests in a timely, qualified, and customer-focused manner.
Diagnose, troubleshoot,



and resolve Level 1 hardware, software, application, account access, single sign-on and network connectivity issues.
Record, categorize, prioritize, and track incidents and requests leveraging respective organization's IT Service Management (ITSM) platform.
Escalate unresolved or complex issues to appropriate support teams while maintaining ownership and accountability for the customer experience.
Monitor ticket queues and ensure service level agreements are consistently met.
Collaborates with other support groups to help resolve support requests when required.请发简历到以下邮箱: 电话: Cindy微信:S2Customercare发布时间:2天前发布
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📌 (工作内推)科技公司IT Support Specialist (Markham)
🏢 51.CA
📍 Markham