Line of Business : Outpatient Clinics, Ontario Addiction Treatment Clinics

Location: North Bay, ON ( 456 Ferguson St, North Bay, ON P1B 1X4 )

Position Type : Full-Time, Permanent

Vacancy Status: This Posting is for an Existing Vacancy

Compensation: $19.57 Per Hour

Union: This Position is Represented by U.F.C.W. Local 175

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

C ompassion – we meet people where they are, ready to help

A ccountability – we take responsibility for outcomes

R espect – we work well with others

E xcellence – we deliver exceptional experiences to everyone we encounter

- Wellness: Healthcare Spending Account for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
- Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
- Preparation for the Future : Retirement Savings Plan(RRSP/DPSP).
- Employee Recognition : Service Recognition Program.

ABOUT THE POSITION:

The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient Care Coordinator is a multi-faceted role in which facilitates the opioid agonist therapy treatment program. The Patient Care Coordinator collaborates with members of the CATC interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient in their journey to recovery.

WHAT YOU’LL NEED TO HAVE:

- Strong commitment to working with individuals living with addiction and mental health.
- Completion of a High School Diploma and/or GED or equivalent is required.




- A certificate in Medical Office Administration or Health Services is an asset.
- Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
- Provision of a recent and acceptable Criminal Reference Check.
- Current First Aid and CPR Certification is required.
- Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook

YOUR DUTIES AND RESPONSIBILITIES:

- Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
- Supervise urine drug screening, and testing using a dipstick.
- If appropriately trained perform venipuncture, ECGs and assesses other vitals as required.
- Management of Patient active scripts including script cancellation as per Rx protocol.
- Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
- Communicate with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
- Facilitates clients in OTN sessions and conducts CARE calls.
- Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team

ABOUT THE COMPANY:

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free workplace. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to acc

📌 Patient Care Coordinator (North Bay)
🏢 Canadian Addiction Treatment Centres
📍 North Bay