Microsoft Dynamics 365 and process improvement define this Senior Business Analyst role with hybrid office and work from home, including three onsite days weekly.

At the Bereavement Authority of Ontario, the Senior Business Analyst improves systems supporting regulatory operations and public-interest services. You will gather requirements, facilitate workshops, map processes, and develop practical recommendations. The role also supports CRM enhancements, portfolio planning, data governance, automation, testing, and implementation.

Key Responsibilities:

- Gather and validate functional and non-functional requirements
- Design future-state processes, workflows, and automation opportunities
- Lead CRM enhancement and system improvement analysis
- Coordinate user acceptance testing and implementation readiness




- Prepare portfolio recommendations for leadership and governance committees

Requirements:

- Post-secondary education in business, information systems, or related discipline
- Five-plus years of progressive business analysis experience
- Microsoft Dynamics 365 experience is required
- Microsoft 365 and Power Platform, Power BI, or SQL proficiency
- Experience with data governance, privacy, security, and technology risk

Apply business analysis, Dynamics 365, workflow design, and stakeholder facilitation skills to strengthen the BAO’s regulatory systems.

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📌 Senior Business Systems Analyst (Canada)
🏢 Bereavement Authority of Ontario
📍 Canada