Our client is seeking a detail-oriented and experienced Insurance Claims Assessor specializing in motor vehicle claims. Based in Kimberley, Northern Cape , this role involves the assessment and processing of motor insurance claims, ensuring accurate evaluations, fair settlements, and efficient handling from first notification to closure. You will be responsible for inspecting damaged vehicles, determining the extent of damage, assessing repair costs, and verifying policy coverage. The ideal candidate will have a strong understanding of automotive repair processes, claims procedures, and customer service. This position requires physical presence at our Kimberley, Northern Cape office and potentially at assessment sites.
Key Responsibilities
- Investigate and assess motor vehicle damage claims, verifying policy details and coverage.
- Conduct physical inspections of damaged vehicles to determine the extent of damage and repair feasibility.
- Estimate repair costs using industry-standard software and obtain quotes from approved repairers.
- Negotiate repair settlements with policyholders and approved repairers.
- Ensure timely and accurate processing of claim payments and documentation.
- Identify potential fraud or misrepresentation in claims and report accordingly.
- Maintain clear and concise records of claim assessments and communications.
- Provide clear explanations of the claims process and decisions to policyholders.
- Adhere to company claims handling procedures and regulatory requirements in Kimberley, Northern Cape .
Requirements
- Minimum of 3 years of experience as a motor insurance claims assessor or in a related automotive repair assessment role.
- In-depth knowledge of vehicle makes, models, parts, and repair methodologies.
- Proficiency with claims assessment software and estimating tools.
- Strong analytical and problem‑solving skills, with attention to detail.
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and repairers.
- Valid driver's license and a clean driving record.
- Ability to work independently and manage a caseload effectively.
- A relevant technical qualification in automotive repair or insurance claims is advantageous.
- Commitment to working from our Kimberley, Northern Cape office.
Benefits
- Competitive annual salary commensurate with experience.
- Performance-based incentives and bonuses.
- Medical aid contributions and retirement fund perks.
- Opportunities for specialized training in claims assessment and automotive technology.
- A stable role within a respected insurance provider in Kimberley, Northern Cape .