About the Role

Our client, a fast-growing software development company, is seeking a motivated Graduate Technical Support Specialist to join their fully remote team. This is an excellent opportunity for a technically inclined graduate to launch their career by providing high-quality technical assistance to users of our client's innovative software products. You will be a key point of contact for troubleshooting, problem-solving, and customer support, working within a dynamic, remote-first environment. We value clear communication, technical aptitude, and a passion for helping others. Join us to develop your skills in a supportive team that fosters continuous learning and growth, serving clients nationwide from your remote workstation, ideally located within a suitable timezone for Kimberley operations.

Key Responsibilities

- Provide first-level technical support to customers via email, phone, and chat.
- Troubleshoot and resolve software and hardware issues reported by users.
- Document customer issues and resolutions accurately in the support system.
- Escalate complex technical problems to senior support staff or development teams.
- Create and update knowledge base articles and FAQs.
- Assist in testing new software releases and updates.
- Gather customer feedback to help improve products and services.




- Maintain a high level of customer satisfaction.
- Stay updated on product features and technical specifications.

Requirements

- Bachelor's degree in Information Technology, Computer Science, or a related technical field.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent problem-solving and troubleshooting skills.
- Good written and verbal communication skills, with the ability to explain technical concepts clearly.
- Familiarity with help desk software and ticketing systems is a plus.
- Ability to work independently, manage time effectively, and multitask in a remote setting.
- A patient and customer-focused demeanor.
- Eagerness to learn and adapt to current technologies.
- Must be legally authorized to work in South Africa and capable of maintaining a productive remote work environment.

Benefits

- Gain comprehensive experience in technical support and customer service.
- Work with cutting-edge software and technologies.
- Opportunity for professional development and advanced technical training.
- Supportive and collaborative remote team culture.
- Flexible remote work arrangements.
- Competitive starting salary.
- Contribute to enhancing customer experience and product quality.

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📌 Graduate Technical Support Specialist (Kimberley)
🏢 Placements24
📍 Kimberley