Co-op Student – IT & Systems Support - 4 Months

Reporting to the IT Support Technician, the IT Co-op Student will assist with the day-to-day operations of Strata Engineering's IT environment. The successful candidate will provide technical support to employees, assist with maintaining IT infrastructure, support software and hardware deployments, and contribute to technology-related projects and process improvements. The position will provide exposure to a variety of technologies, including Microsoft 365, Windows environments, networking, cybersecurity, cloud-based systems, and engineering-related software applications.

The ideal candidate is someone who enjoys troubleshooting, learning new technologies, helping others, and finding practical solutions to technical challenges.

Key Responsibilities

IT Support & Help Desk

- Provide first-level technical support to employees across Strata Engineering's offices.
- Troubleshoot hardware, software, network, printer, and connectivity issues.
- Respond to IT support requests and ensure issues are documented, tracked, and resolved in a timely manner.
- Assist employees with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Support workstation setup, software installations, equipment configuration, and troubleshooting.
- Assist with onboarding and offboarding employees, including preparing computers, configuring accounts, and managing access.
- Provide clear, professional, and timely communication with employees throughout the support process.

IT Infrastructure & Systems Administration

- Assist with maintaining and monitoring company computers, servers, networks, and other IT infrastructure.
- Support user account administration and permissions management.
- Assist with Microsoft 365 administration.
- Help maintain network connectivity, Wi-Fi, VPN, and other IT services.
- Assist with system updates, software deployments, backups, and routine maintenance.




- Support the configuration and deployment of laptops, desktops, mobile devices, and peripherals.

Cybersecurity & IT Compliance

- Assist with implementing and maintaining cybersecurity best practices.
- Help monitor and identify potential security risks, vulnerabilities, and suspicious activity.
- Support employee cybersecurity awareness initiatives and training.
- Assist with user access reviews, password management, and security policies.
- Help maintain IT documentation, security procedures, and system records.
- Support software updates, endpoint protection, and other security initiatives.

Software & Engineering Technology Support

- Assist with the installation, configuration, and troubleshooting of engineering and business software.
- Provide basic technical support for applications used by engineering and project teams.
- Assist with software licensing, updates, and user access management.
- Support applications such as Autodesk, AutoCAD, Bluebeam, Microsoft 365, and other engineering-related platforms.
- Help evaluate current technologies and identify opportunities to improve productivity and collaboration.

IT Projects & Process Improvements

- Participate in ongoing IT projects and technology implementations.
- Assist with IT asset inventory, hardware procurement, and equipment lifecycle management.
- Develop and maintain IT procedures, technical documentation, and troubleshooting guides. Identify opportunities to automate repetitive IT tasks and improve existing processes.
- Assist with technology upgrades, system migrations, and office technology initiatives.
- Perform other IT-related duties and special projects as required.

QUALIFICATIONS

Must be legally authorized to work in Canada. We are unable to provide visa sponsorship or assist with obtaining a work permit for this role.

Education

- Currently enrolled in a post-secondary program in Information Technology, Computer Science, Computer Systems, Networ

📌 Co-op Student – IT (Burnaby)
🏢 Strata Engineering
📍 Burnaby