Senior Remote IT Support Analysts resolve escalated technology problems from anywhere in South Africa. The position emphasizes analytical troubleshooting, remote tools, and dependable customer assistance.

As a Tier 2 specialist, you will investigate complex technical issues and explain solutions clearly. Responsibilities include working with Windows, Linux, networking protocols, and common software applications, while supporting documentation and workflow improvements. You will also assist Tier 1 staff through training and mentoring.

Key Responsibilities:

- Investigate complex technical issues escalated from Tier 1
- Use remote support tools and advanced diagnostic techniques
- Develop knowledge articles, guides, and troubleshooting manuals




- Identify issue trends and share product improvement feedback
- Train and mentor Tier 1 support staff

Requirements:

- At least four years in technical support
- Proven ability to resolve complex technical issues
- In-depth Windows, Linux, networking, and application knowledge
- Excellent verbal and written communication skills
- Relevant IT certifications are highly desirable

Bring senior-level technical support, documentation, and mentoring capabilities to complex remote customer issues across South Africa.

#J-18808-Ljbffr

📌 Senior Remote IT Support Analyst (Kimberley)
🏢 Placements24
📍 Kimberley