Welcome shoppers at Sherwood Park Mall as a seasonal Guest Services Representative, using customer service and communication skills on site during holidays.

Reporting to the Marketing & Specialty Leasing Manager, this seasonal position supports the Guest Services Desk during the busy holiday period. You will provide directions, store information, amenities, and property details while assisting with gift cards, events, promotions, and guest concerns. The role serves shoppers, tenants, contractors, visitors, and community partners.

Key Responsibilities:

- Greet and assist shoppers, tenants, contractors, and visitors
- Provide directions, store information, hours, amenities, and promotions
- Support gift card sales, processing, and reconciliation
- Manage Lost & Found records and guest claims




- Assist holiday events, registrations, promotions, and gift wrapping

Requirements:

- Customer service, retail, hospitality, reception, or administrative experience preferred
- Strong verbal and written communication skills
- Microsoft Office experience, including Outlook, Word, and Excel
- Ability to manage multiple priorities in busy public settings
- Adaptable availability for weekdays, evenings, weekends, and holidays

Bring professionalism, organization, and customer care to Sherwood Park Mall guest services throughout Royop’s holiday season.

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📌 Seasonal Guest Services Representative (Calgary)
🏢 Sherwood Park Mall
📍 Calgary