2 days ago Requisition ID: 10942

Salary Range: $18.85 To $20.60 Hourly

Date Posted: November 6 , 2026

Position Title: Member Experience Representative

Location: Cheam Leisure Centre - 45501 Market Way, Chilliwack BC V2R 0P2

Term: Part -Time Permanent

Hours: 4-24 hours per week

Shift: Shifts vary but will include weekdays, evenings and weekends.

Start Date: ASAP

Salary: 0-500 hours $18.85 per hour
hours$19.41 per hour
1001 - 1500 hours$20.00 per hour
1500 + hours $20.60 per hour

Reports To: Supervisor, Member Experience

- Free YMCA Gym Membership and/or
- Training and Professional Development Opportunities
- Reduced childcare rates and priority placement for YMCA Staff
- Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature & Scope

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA BC Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.

Major Responsibilities - in this position, you will :

- Promote membership and program sales and services in a positive and skilled manner
- Provide facility tours through YMCA standards
- Meet and exceed projected sales targets
- Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
- Perform member orientation for the fitness floor and use of equipment
- Oversee fitness floor, programming, and member behavior
- Use established systems and structures to record and report on member satisfaction,



interest trends and activities
- Promote and educate on all program offerings relevant to member/family
- Provide exemplary customer service to all members, guests, and participants in all program areas
- Learn member names and use them during interactions
- Engage in phone calls and engage in member retention calls
- Provide The Y Way for service excellence
- Provide assistance and support in program areas including fitness and child, family, youth programming
- Support member and participant program check-in process
- Assist with set up programming areas including group fitness and child, family and youth
- Assist with training new staff/volunteers in procedures and practices
- Be prepared to change course quickly based on situational changes to the schedule or program delivery
- Diffuse conflict and stressful situations through a Non-violent Crisis Intervention methodology
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
- Remain calm and use supportive language when dealing with upset members and stressful situations
- Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and change rooms
- Regular walk-throughs of program areas to ensure member compliance, safety and cleanliness

Qualifications - you bring :

- Current Standard First Aid and CPR-C & AED certificate
- BCRPA Fitness Theory and BCRPA weight training preferred
- Computer proficiency, including Microsoft Office and CRM systems experience
- Experience with ActiveNet an asset
- Excellent communication and interpersonal skills with customer service orientation
- Experience in a fitness facility or recreation centre an asset
- Access to reliable transit or a vehicle
- Conflict resolution training an asset
- Successful candidates w

📌 Member Experience Representative (Chilliwack)
🏢 YMCA of GREATER VANCOUVER
📍 Chilliwack