Support Axon Fusus customers remotely from Canada through phone, email, and chat, combining systematic troubleshooting with technical customer care.

As a Senior Technical Support Representative at Axon, you will provide first-class support for Axon Fusus hardware and software. The work involves enterprise routers, firewalls, tunnels, data flow, video management systems, security cameras, and Linux networking tools. You will resolve requests, follow escalation policy, and maintain accurate CRM documentation while pursuing training and certifications.

Key Responsibilities:

- Respond to customer requests through email and telephone
- Troubleshoot issues and follow Axon Fusus escalation policy
- Work with enterprise networking equipment and data flow




- Collaborate with Implementation on geospatial customer setup
- Participate in sponsored technical training and certifications

Requirements:

- Systematic analytical approach to problem-solving and resolution
- One year working in information systems and networking
- Solid enterprise network equipment configuration knowledge
- Security camera, VMS, DVR, and NVR experience strongly desired
- Network+, Security+, or Linux+ certifications

Bring analytical troubleshooting, enterprise networking, and video technology knowledge to Axon Fusus customer support.

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📌 Axon Fusus Technical Support Specialist (Canada)
🏢 Axon
📍 Canada