Deliver bilingual technical support across North America with Buchanan Technologies. Communicate confidently in French and English while resolving user incidents.

This Service Desk Analyst position combines customer experience with technology support through phone, chat, email, and self-service channels. Responsibilities include account administration, ticket documentation, service level objectives, and escalation. Familiarity with Active Directory, remote access tools, or IT Service Management platforms is helpful.

Key Responsibilities:

- Create positive customer experiences during every support interaction
- Resolve password, access, printing, and connectivity incidents
- Document troubleshooting activities and resolutions professionally
- Meet response, quality,



and customer satisfaction objectives
- Collaborate with colleagues and support teams across locations

Requirements:

- Professional French and English verbal and written communication
- Robust customer service skills and professional attitude
- Basic computer proficiency and accurate typing skills
- High School Diploma or equivalent
- Ability to remain calm and take ownership

Use bilingual service, clear communication, and technical problem solving to support users and strengthen customer experiences at Buchanan Technologies.

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📌 Bilingual Technical Support Specialist (Charlottetown)
🏢 Buchanan Technologies
📍 Charlottetown