About the Role

Our client is looking for a friendly and efficient Customer Service Representative to join their team in Kimberley, Northern Cape, ZA . This part-time, hybrid role offers flexibility for individuals seeking to balance work with other commitments. You will be responsible for assisting customers, answering questions, and resolving issues, ensuring a positive experience with our client's offerings. The ideal candidate is a good communicator, patient, and eager to provide excellent service. This is a great opportunity to gain experience in customer support within a supportive environment that values work-life balance.

Key Responsibilities

- Handle customer inquiries via phone, email, and potentially in-person.
- Provide accurate information about products, services, and company policies.
- Assist customers with troubleshooting and resolving basic issues.
- Process customer requests, orders, or applications accurately.




- Document customer interactions in the CRM system.
- Escalate complex issues to the appropriate supervisor or department.
- Contribute to a positive team environment.
- Adhere to company standards for customer service.

Requirements

- Previous customer service experience is a plus.
- Good verbal and written communication skills.
- Basic computer proficiency.
- Ability to work part-time, with a hybrid schedule (combination of remote and in-office).
- Customer-focused and patient attitude.
- Strong organizational skills.
- Must be located in or near Kimberley, Northern Cape, ZA .

Advantages

- Competitive hourly wage or pro-rata salary.
- Flexible part-time hours.
- Hybrid work model.
- Training and development opportunities.
- Supportive team culture.

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📌 Customer Service Representative (Kimberley)
🏢 Placements24
📍 Kimberley