The Grand Theatre is located on the traditional territories of the Anishinaabek, Haudenosaunee, and Lunaapé Nations. We value the significant historical and contemporary contributions of local and regional First Nations, and all the Original Peoples of Turtle Island (colonially known as North America). We acknowledge the traditional lands upon which we live, work, share, and tell stories together.

The Grand Theatre is known for world-class theatre created and built in London, Ontario. As southwest Ontario’s premiere producing theatre and one of the most beautiful theatre spaces in Canada, the company has deep ties to the community and to its artists, artisans, and technicians. We are World Curious. London Made. As a vibrant cultural hub and not-for-profit professional theatre, the Grand serves to gather, inspire, and entertain audiences in London and beyond.

Our Commitment to Equity, Diversity, Inclusion and Reconciliation

The Grand Theatre is committed to creating and practicing a company culture that ensures an accessible, equitable, inclusive, and welcoming space for all. We encourage applicants to review the Grand’s commitments to Equity, Diversity, Inclusion and Reconciliation on our website to confirm that your personal and professional values are aligned with this vision, and we invite you to reflect on these commitments in your submission. We are committed to building a diverse workplace and as such we encourage candidates to self-identify as members of equity deserving groups such as members of the BIPOC community, and/or 2SLGBTQ+ community. Please let us know if you require accommodation(s) at any stage of the application process.

The Opportunity





The Grand Theatre is where stories come alive, and we're looking for an organized, enthusiastic, and service-driven Front of House Coordinator to help create exceptional experiences for our audiences.

This is an exciting opportunity for someone with experience in hospitality, customer service, or event operations who enjoys working with people, coordinating busy environments, and taking on a variety of responsibilities.

Reporting to the Director of Guest Experiences, the FOH Coordinator supports the day-to-day operations of our Front of House department, including staff scheduling, volunteer coordination, administrative activities, purchasing, and performance supervision. You'll work closely with staff, volunteers, and other departments to ensure our public spaces are welcoming, our performances run smoothly, and our teams have the information and support they need to succeed.

This position combines hands‑on operational leadership with administrative coordination, offering opportunities to develop your skills and take on additional responsibilities as you grow into the role.

What to Expect

This is a vacant on‑site full time seasonal position at 35 hours per week, with a schedule that varies according to performances, events, and operational requirements.





You’ll divide your time between coordinating departmental activities, completing administrative responsibilities, and supervising performances and events. Evening and weekend work is a regular part of the position, with occasional daytime, holiday, and additional event coverage as required. The Grand operates two performance spaces, and some events may involve simultaneous activities or particularly busy periods.

What You’ll Do

Front of House Operations & Show Supervision

- Supervise assigned performances and events, coordinating Front of House activities from pre‑show preparation through audience departure.
- Lead and support front‑line staff and volunteers, ensuring consistent customer service, professionalism, and operational standards.
- Coordinate with Stage Management, Box Office., and other departments to support smooth and efficient performances.
- Help ensure public spaces are prepared, accessible, secure, and welcoming for patrons.
- Respond to patron concerns, accessibility requests, incidents, and unexpected operational challenges with professionalism and sound judgment.
- Act as the designated on‑site emergency lead during assigned performances, following established fire safety, first aid, and emergency response procedures.
- Assist with preparing and maintaining Front of House staff schedules and coordinating coverage requirements.
- Support volunteer scheduling, performance‑specific administration, attendance records, and coverage follow‑up.
- Provide direction, guidance, and ongoing support to staff and volunteers.

📌 Front of House Coordinator (London)
🏢 pillarnonprofit.ca
📍 London