Position Overview

Reporting to the Supervisors and Manager of Client Care, the part-time Client Care Coordinator will primarily be responsible for organizing, coordinating, and communicating the needs of our clients in a courteous and productive manner. The successful candidate will work in a team environment, interfacing with a number of internal and external partners to ensure that client needs are met. The part-time Client Care Coordinator is responsible to support customer baseby resolving questions, concerns, and handling client inquiries and complaints which are escalated from other departments.

Key Responsibilities

Client Service

- Greet and ensure a welcoming environment for clients, visitors and service providers.
- Answer multiple incoming calls in a professional and courteous manner; always willing to show the ability to assist and problem solve.
- Handle client complaints as they arise, escalating to the appropriate individual as deemed necessary.
- Always maintain professionalism, tact, diplomacy and sensitivity to portray the company in a positive manner.
- Act as the primary contact for client services (coordinating with clients, external vendors, and partners and with Larga Baffin’s Referrals and Transportation departments).
- Continuously enhance our clients’ quality of care.
- Communicate and liaise with various Larga Baffin departments and outside service providers to help manage our client’s needs (OHSNI, Hospitals, Medigas, OMS etc.).
- Maintain a safe, secure and healthy environment for our clients and co-workers by following Larga Baffin’s safety standards and protocols.
- Maintain a clean and organized front desk and lobby area.
- Maintain and clean all guest common areas if scheduled for an overnight shift.

Administration

- Maintain up-to-date client records and status.
- Maintain client registration procedures (check-in, check-out, hospital admissions etc.) in order to track guests.




- Manage and maintain corporate documents.
- Answering a multi-line phone system.
- General clerical duties (photocopying, faxing, mailing, sorting, basic typing)
- Other administrative tasks may be assigned from time to time.

Minimum Job Requirements

- 2-3 years customer service experience in a similar role.
- High School Diploma (or equivalent).
- Previous experience working with a variety of people and adapting to changing situations.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions and resolutions required.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Excellent interpersonal and communication skills.

Knowledge and Skills

- Demonstrated ability and aptitude for problem solving.
- Works well under pressure in a high energy workplace.
- Ability to make accurate observations and exercise independent judgement and calmly take action in a variety of situations – including emergencies.
- Ability to operate in an environment that handles sensitive and personal information.
- Detail orientated person with an ability to organize and prioritize tasks.
- Demonstrated time management skills.
- High flexibility with strong interpersonal skills with ability to work effectively in a diverse environment.
- Ability to adapt to new technology.
- Thorough and reliable record keeping skills.
- Knowledge of office practices, procedures, and equipment.
- Demonstrates professional telephone etiquette.
- Ability to work without direct supervision.
- Ability to effectively communicate both verbally and in writing.

Preferred Qualifications

- Nunavut Land Claims Beneficiary.
- First Aid/CPR/AED certified (or a willingness to learn).
- Workplace Hazardous Materials Information System (WHIMIS) trained (or willingness to learn).
- Bilingualism (Inuktitut and English) is a strong asset.

LargaBaffin welcomes and encourages applications from people with

📌 Client Care Coordinator (Ottawa)
🏢 Larga Baffin
📍 Ottawa