Guide project decisions at The Home Depot by assessing customer needs, explaining lumber products, and recommending complete project solutions. Work within a flexible schedule including possible evenings and weekends.

This Lumber Sales Associate position centers on customer service and product knowledge. You will ask open-ended questions, understand customers’ projects and expertise, then discuss positive, better, and best options. The work also includes recommending related products, promoting services, and developing knowledge across adjacent departments.

Key Responsibilities:

- Assess customer projects, needs, and level of expertise
- Educate customers about products and the whole project
- Recommend related items and services beyond the department
- Promote Special Services,



Tool Rental, Pro Desk, and Pro Services
- Maintain product knowledge across relevant departments

Requirements:

- High School Diploma or equivalent
- One to two years retail or trade experience an asset
- Ability to communicate effectively with customers
- Customer-focused approach to finding and solving needs
- Willingness to follow safety and Loss Prevention policies

Use product knowledge, communication, and project guidance to support informed lumber purchases and customer satisfaction at The Home Depot.

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📌 Home Depot Lumber Project Advisor (Richmond)
🏢 The Home Depot
📍 Richmond