Customer service agents in Waterloo use empathy and problem-solving to resolve inquiries onsite for Teleperformance customers. Full time onsite availability is required.

Teleperformance seeks customer service agents to provide solutions and positive experiences for customers of respected global brands. You will clarify requirements, use decision-support resources, and manage high call volumes. The position requires customer care, communication, and computer skills.

Key Responsibilities:

- Answer an average of 100 or more calls
- Clarify requirements and provide appropriate customer resolutions
- Document and retrieve information in call tracking databases
- Meet contractual key performance indicators and client procedures




- Identify cross-selling and up-selling opportunities with existing customers

Requirements:

- Minimum two years of customer service experience
- High school diploma or equivalent required
- English proficiency and strong verbal communication skills
- Computer literacy with Microsoft Office and Google Suite
- Minimum typing speed of 35 words per minute

Bring empathy, telephone etiquette, and logical problem resolution to Teleperformance’s full-time onsite customer service team in Waterloo.

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📌 Onsite Customer Service Agent Waterloo (London)
🏢 Tp
📍 London