About the Role

Our client, a leading innovator in online education platforms, is seeking a dedicated Customer Service Specialist to join their fully remote team. This role is integral to providing exceptional support to learners and educators globally, with a particular focus on serving clients in the Kimberley, Northern Cape area. You will be the primary point of contact for inquiries, technical assistance, and general support, ensuring a seamless and positive experience with our client's platform. The ideal candidate thrives in a remote‑first environment, possesses outstanding communication skills, and is passionate about education technology. This is a unique opportunity to work from home and contribute to a mission‑driven company.

Key Responsibilities

- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Provide technical support and guidance to users encountering issues with the online platform.
- Assist users with account management, enrollment, and navigation of features.
- Troubleshoot and resolve common platform‑related problems, escalating complex issues when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Develop and update FAQs and knowledge base articles to empower users.
- Gather customer feedback to identify areas for platform improvement.




- Collaborate effectively with a remote team to ensure consistent service delivery.
- Adhere to service level agreements and strive for high customer satisfaction.
- Contribute to a positive and supportive remote work culture.

Requirements

- Minimum of 2 years of experience in a customer service or technical support role.
- Excellent written and verbal communication skills, with a clear and concise tone.
- Proficiency with online platforms, CRM software, and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem‑solving skills and a customer‑centric mindset.
- Experience in the education technology sector is a significant advantage.
- Must have a reliable internet connection and a quiet, dedicated workspace.
- High school diploma or equivalent required; tertiary education is a plus.
- Comfortable collaborating virtually with a geographically dispersed team.

Benefits

- Annual salary of ZAR .
- Fully remote position offering ultimate flexibility.
- Opportunities for career development and virtual training.
- Company‑provided equipment (laptop, headset).
- Contribution towards home office expenses.
- Access to a collaborative online community and team events.
- Supportive and inclusive remote work culture.

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📌 Customer Service Specialist (Kimberley)
🏢 Placements24
📍 Kimberley