Deliver government service support at Staples Canada, using ServiceOntario systems, careful communication, and accurate customer data handling every shift.

The Customer Support Specialist acts as a primary services specialist within Staples Canada retail stores. You help customers access transactions and documents, including driver’s license renewals and health card applications. Success requires curiosity, detail orientation, effective communication, and professionalism during escalated customer interactions.

Key Responsibilities:

- Provide total services solutions to customers
- Communicate fees, eligibility, and service details
- Refer customers and warm-transfer them appropriately
- Promote store-wide offerings and applicable coupons




- Secure customer data under privacy standards

Requirements:

- Required one to two years’ customer service experience
- Ability to communicate effectively using diverse mediums
- Ability to work amid ongoing distractions
- Proficiency with Microsoft Office and database programs
- English and French bilingualism considered an asset

Bring detail-oriented service, respectful communication, and secure data practices to government-related customer support within Staples Canada stores.

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📌 Staples Canada Government Services Specialist (Toronto)
🏢 Staples Canada
📍 Toronto