Lead overnight guest services at Pilot Company while managing cashier transactions, fuel sales, and customer-focused shift operations. Support travel center guests throughout your shift.

This Overnight Lead Guest Services Team Member processes merchandise and fuel transactions while guiding one-to-two cashiers. The work includes closing procedures, service recovery, team coordination, and travel center support. Restaurant or foodservice experience is especially relevant, alongside strong customer service skills and food safety awareness.

Key Responsibilities:

- Lead one-to-two cashiers during assigned shifts
- Process cash, credit, and debit transactions
- Complete end-of-shift reports and closing procedures
- Handle guest complaints and resolve team member conflict




- Determine breaks and team member placement

Requirements:

- Experience in a similar position, especially restaurant or foodservice
- Strong customer service skills
- Ability to maintain equipment according to food safety standards
- Ability to work with team members, vendors, and representatives
- Versatile availability for nights, days, weekends, and holidays

Bring shift leadership, transaction processing, and customer service skills to Pilot Company’s overnight guest services team.

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📌 Overnight Guest Services Shift Lead (Sault Ste. Marie)
🏢 Pilot Travel Centers
📍 Sault Ste. Marie