Support Members at the fitness Club front desk through personable greetings, effective systems knowledge, and responsive customer service every day.

As a Customer Service Representative, you will help GoodLife Fitness Clubs deliver positive and engaging experiences. You will greet and check in Members, welcome Potential Members, answer calls, and provide information about memberships, services, products, and amenities. The role also supports equipment questions and new Member sessions.

Key Responsibilities:

- Maintain a pleasant and present approach in every interaction
- Handle Member and Potential Member calls efficiently
- Explain FitFix and Cardio machines to Members
- Sell memberships, services, products, and amenities when appropriate




- Attend learning sessions and monthly meetings

Requirements:

- Ability to build constructive relationships with diverse people
- Customer-focused approach that earns trust and respect
- Team contribution through helpful cooperation
- Approachable, patient, warm, and gracious communication style
- Superior customer service skills and company culture alignment

Use front desk systems, fitness knowledge, and relationship-building skills to assist Members and Potential Members effectively.

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📌 Fitness Club Front Desk Representative (Vaughan)
🏢 GoodLife Fitness
📍 Vaughan