Build expertise across 20,000 products and three catalogues while answering customer inquiries as an HD Supply Canada Customer Care Associate I. Work indoors with no travel.

You will provide service regarding product selection, services, orders, quotations, and issues. Customer care duties include researching alternatives, increasing sales when appropriate, issuing credit concessions, and troubleshooting through computerized systems. This position offers limited independent judgment, with supervisors guiding non-routine matters.

Key Responsibilities:

- Answer product selection, service, order, and quotation inquiries
- Research products and suggest suitable customer alternatives
- Issue credit concessions when resolving customer issues




- Track information and troubleshoot using computerized systems
- Escalate non-standard problems to the supervisor

Requirements:

- High school diploma or GED strongly preferred
- Zero to two years of relevant experience
- Capacity to develop knowledge of 20,000 products
- Ability to work with three product catalogues
- Ability to perform detailed checks under close review

Apply product knowledge, customer inquiry handling, computerized troubleshooting, and careful issue resolution in HD Supply Canada customer care.

#J-18808-Ljbffr

📌 Product Inquiry Customer Care Representative (Toronto)
🏢 HD Supply
📍 Toronto