Hyve Company Overview

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

We are looking for a proactive and technically strong Site Reliability Engineer to support business-critical application platforms, EDI services, and production infrastructure across North American operations. The role is accountable for improving service reliability, availability, observability, and operational efficiency in a fast-paced enterprise environment. The ideal candidate combines hands-on troubleshooting with automation, disciplined incident management, and effective cross-functional collaboration .

What You'll Do:

- Monitor production services and respond to incidents affecting business-critical applications, integrations, and infrastructure, restoring service quickly and minimizing operational disruption.
- Provide NorthAmericadaytime operational coverage and participate in an on-call or escalation rotation as assigned.
- Support and improve application platforms and distributed systems, including Kubernetes, Nginx, MongoDB, Redis, Elasticsearch, Kafka,



and related runtime components.
- Maintain and support EDI and external-facing platform services, including AS2 servers, FTP/SFTP services, dashboards, and supporting integrations.
- Support Java and Node.js runtime platforms and collaborate with development teams to troubleshoot application, middleware, database, and performance issues.
- Build and improve monitoring, alerting, logging, and dashboards using tools such as Prometheus, Grafana, and Kibana.
- Automate repetitive operational activities, health checks, deployments, recovery procedures, and environment validation using scripting and infrastructure automation practices.
- Participate in incident, problem, and change management; lead root cause analysis and ensure corrective and preventive actions are documented and completed.
- Define and track service reliability measures such as service-level indicators, service-level objectives, availability, latency, error rates, and recovery performance.
- Create and maintain production runbooks, troubleshooting guides, architecture records, operating procedures, and knowledge articles.
- Collaborate with business, development, infrastructure, security, network, database,



and offshore teams to deliver platform upgrades and reliability improvements.
- Identify capacity, resilience, security, and operational risks, then drive practical remediation and continuous improvement initiatives.

What We're Looking For:

- Bachelor’s degree or above in Computer Science, Information Technology, Information Systems, Engineering, or related field.
- Minimum of 2 years of experience in site reliability engineering, DevOps, systems administration, software development, platform support, or production operations.
- Strong Linux troubleshooting skills and practical knowledge of networking, DNS, certificates, HTTP/S, load balancing, storage, and system performance.
- Experience supporting containerized or distributed platforms, preferably Kubernetes and Docker.
- Experience with monitoring, metrics, logging, and alerting solutions; hands-on exposure to Prometheus, Grafana, Kibana, or equivalent tools is preferred.
- Experience with relational or NoSQL databases such as Sybase, MySQL, MongoDB, or equivalent platforms.
- Proficiency in at least one scripting or programming language such as Python, Bash, Java, or JavaScript.
- Understanding of incident response, root cause analysis, change management, capacity planning, high availability, and disaster recovery concepts.
- Robust analytical and troubleshooting skills, including the ability to remain effective during high-priority production incidents.
- Robust communication, documentation, and collaboration skills, with the ability to work independently and across global teams.
- Good judgment

📌 Site Reliability Engineer- EDI (Canada)
🏢 Hyve Solutions
📍 Canada