Remote VP Operations leadership at Pocketride requires decisive execution, operational readiness, and systems thinking across an AI-powered rideshare launch. This early-stage equity-based role owns how Pocketride runs day-to-day as the platform moves toward launch and scale. You will work with the CEO, CTO, and functional VPs to turn strategy into execution. Core focus areas include customer success, driver operations, Trust & Safety, HubSpot, and stakeholder delivery.

Key Responsibilities
- Build customer support and escalation workflows
- Oversee Trust & Safety operational processes
- Own driver onboarding and lifecycle communications
- Track customer experience and operational performance metrics
- Build launch readiness checklists and standard operating procedures

Requirements:
- Startup or marketplace operating experience
- Systems-oriented and decisive approach
- Calm execution under pressure
- Founder-level ownership mentality
- Comfort building from zero amid early-stage ambiguity Lead Pocketride operations through launch by connecting customer experience, driver readiness, HubSpot governance, and cross-team execution.

📌 VP Operations Business Execution (Canada)
🏢 Pocketride
📍 Canada