Better Banking Interactions, Deeper Community Impact In 2011, growth consultants Dan Michaeli and Justin DiPietro observed a Fortune 50 retailer's exceptional in-person customer service and asked themselves a key question: "How can we replicate that standout service experience online?" Their inquiry sparked the creation of Glia, a company dedicated to reshaping how financial institutions interact with their customers and members. Fifteen years later, Glia is the industry leader in banking AI. What started as a passion for customer service technology has grown into a commitment to bettering the communities our clients serve. Beyond innovative technology, Glia prioritizes its teams in the US and Europe, fostering a culture of dedication, open communication, and strong values, including DEI, to support their AI service vision. Industry-leading expertise. Extraordinary curiosity. Uncommonly great partnership. If this sounds like you, you belong with Glia. Technical Account Manager Employment Type Full time Location Type Remote Department Customer Success & Services About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability,



Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com . The work As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization. The team’s setup Our team is distributed across the U.
S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. This is an exceptional opportunity to make a significant impact in a high-growth environment where your contributions will help shape our team's future and have lasting influence on our organization's success. The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement. Responsibilities
- Customer Success & Relationship Management
- Drive platform adoption and growth through Account Team collaboration
- Build strategic relationships with customer IT teams and internal stakeholders




- Gather feedback and contribute to product improvement initiatives
- Lead complex troubleshooting and provide proactive technical guidance
- Monitor and maintain system integrations and security configurations
- Implement risk monitoring systems and resolve technical issues
- Design and implement effective configuration and routing strategies
- Analyze performance metrics to improve productivity and efficiency
- Identify and enable technical expansion within the customer's roadmap Technologies You'll Work With
- Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
- SIP and Media Streaming Technologies
- Mobile Technologies (e.g., Swift, Java, Kotlin)
- Jira, QuickSight, Salesforce Requirements
- 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
- Strong understanding of software and front-end development concepts
- Proven problem-solving skills with the ability to prioritize tasks effectively
- Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus)
- Excellent communication skills, both verbal and written.
- Ability to articulate technical concepts to non-technical executive audiences.
- Bachelor’s degree in a relevant field
- Competitive salary and stock options
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because

📌 Technical Account Manager (Canada)
🏢 Glia
📍 Canada