Drive strategic customer success at KORE through IoT advisory, customer retention, and product adoption. Build long-term relationships with high-value accounts. As a Strategic Customer Success Manager, you will guide customer journeys and represent customer needs across sales, marketing, and product teams. You will map KORE’s product capabilities to business outcomes, support renewals and expansions, and strengthen customer loyalty. This senior role requires consultative account leadership, operational discipline, and cross-functional coordination.

Key Responsibilities
- Monitor health scores and usage metrics to increase product adoption
- Orchestrate onboarding, milestones, and Joint Success Plans
- Lead executive partnerships across product, engineering, and support teams




- Conduct outcome-based Quarterly Business Reviews with strategic accounts
- Develop Customer Success playbooks, feedback loops, and operating procedures

Requirements:
- Seven or more years in Customer Success Manager roles
- Bachelor’s degree in business, marketing, communications, or related field
- Experience managing high-value portfolios and driving retention and growth
- Solid presentation, negotiation, and prioritization skills
- Experience working with senior executives internally and externally Apply strategic customer success, IoT advisory, and executive relationship skills to grow KORE’s customer partnerships.

📌 Strategic Customer Success Manager (Canada)
🏢 KORE Wireless
📍 Canada