Use automation and health data as a Customer Success Manager at Portside, working fully remotely across a large mid-market account portfolio.
You will manage customer success through a scaled, digitally led motion. Portside supports aviation organizations with cloud-based software across business aviation, regional airlines, and aircraft leasing and finance. The role combines onboarding, adoption, training, renewals, and expansion with sound escalation judgment.

Key Responsibilities

Oversee guided onboarding, handoffs, journeys, and customer milestonesMaintain success plans and automated quarterly business reviewsUse usage, engagement, and support data to assess healthLead group trainings, webinars, and knowledge-base updatesManage renewal, expansion,



adoption, advocacy, and escalationsRequirements:
Five-plus years in customer-facing SaaS rolesExperience managing mid-market accounts in scaled Customer SuccessExperience using automation across a large bookStrong analytical, communication, relationship-building, and problem-solving skillsBachelor's degree or equivalent practical experienceBring scaled Customer Success, automation, analytical judgment, and customer escalation expertise to Portside's fully remote aviation technology team.
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📌 Scaled Saas Customer Success Manager (Winnipeg)
🏢 Portside
📍 Winnipeg