Manage customer escalations across Bell Canada’s hybrid operations environment, coordinating communications and expectations through complex service issues.
As the single point of contact for customer escalations, the Incident Manager supports service assurance within Bell Business Markets. You collaborate with internal teams, partners, suppliers, and executives while maintaining explicit communications throughout each problem record lifecycle. The position serves enterprise customers using managed voice, data, network, and security services.

Key Responsibilities

Remain available around the clock for escalationsManage customer communications throughout problem record lifecyclesCoordinate internal teams, partners,



and suppliersEnsure quality control across problem and incident activitiesProvide updates to internal business groups and executivesRequirements:
Proven customer service and communication skillsStrong analytical skills with deductive reasoningKnowledge of LAN/WAN technologies and VoIPKnowledge of security solutions and managed voice and dataElectrical Engineering or Computer Sciences degree preferredCombine escalation management, executive communications, and network service knowledge to support Bell’s customer-centric operations.
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📌 Customer Escalation Manager Bell Canada (Winnipeg)
🏢 Bell
📍 Winnipeg